Shipping Policy
Delivery Scope
Our goal is to provide you with the best shopping experience no matter where you are. We offer delivery services covering over 200 countries and regions worldwide.
Order processing time
Orders are usually processed within 1-2 working days (Monday to Friday, excluding holidays). After processing is completed, the goods will be delivered by the logistics company.
Domestic delivery time
• Standard delivery: 2-5 working days
• Express delivery: 1-3 working days (in some areas)
International shipping time
The international shipping time varies depending on the destination:
• Asia region: 7-10 working days
• Europe region: 10-15 working days
• North America region: 10-15 working days
• Other regions: 15-20 working days
Please note that the above times are only approximate. The actual delivery time may be delayed due to factors such as customs clearance and weather conditions.
Transportation cost
• Domestic orders: Calculated based on the destination and package weight, and displayed automatically during settlement.
• International orders: Calculated based on the destination and package weight, and displayed automatically during settlement.
Package tracking
After the order is dispatched, we will send you an email with the shipping notification including the tracking number. You can check the status of the package in real time through the official website of the logistics company or our order tracking page.
Address Accuracy
Please ensure that the delivery address you provide is accurate. If the package fails to be delivered or is returned due to incorrect address or incomplete recipient information, the additional shipping costs incurred will be borne by you.
No order received
If you still haven't received the package after the expected delivery time, please contact us via the following methods:
• Online customer service: Chat window at the bottom right of the website
• Email: 13416258471@163.com
• Phone: +88 13416258471
We will assist you in checking the status of your package and resolving any issues.
VIII. Brand Certification and Honors
Authoritative Certification
• Headlong Research Institute's "2025 China Anti-Blackhead Set Market Research Report": "Cumulative three-year sales lead" market position statement
• Supported brand by China's top brand media of Xinhua News Agency
• EU ECOCERT organic certification
• National High-tech Enterprise Certification
• Specialized, Innovative, Advanced, and Efficient Enterprise Certification
Technical Patents
• Own 47 national patents
• Reserve of over 500 special products
• "Double Extraction + 377" golden ratio formula (industry benchmark in the field of skin whitening)
Market Performance
• Douyin is the leading brand in the T-zone skincare category
• TikTok has a 67% market share in the exfoliation category in the US
• The TikTok Shop in Mexico holds an 82% market share in the specific categories
• The Bamboo Essence three-piece set for removing blackheads has consecutively topped the "Bestseller List, Good Price List, Popularity List, and New Product List" on Douyin for the first place