FAQ

How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days (Monday to Friday). Domestic shipping usually takes 2-5 days, while international orders generally take 7-15 business days depending on the destination. You can check real-time logistics information via the order tracking page.
2. How to return goods?
QUARXERY offers a 30-day no-questions-asked return policy. Within 30 days from the date of receipt, you may request a return for items that remain unopened and in their original condition. Please note that, as skincare products are personal care items, returns for opened or used items are not accepted to ensure product safety. When returning, please provide proof of purchase. For specific procedures, please contact our customer service team.
3. How to use a discount code?
Congratulations on receiving your discount code! The usage is very simple: add your desired items to the shopping cart, proceed to the checkout page, and you will see a "Discount Code" input field. Enter the code and click "Apply." Please note that only one discount code can be used per order, codes cannot be stacked, and they are not applicable to already submitted orders.
4. Are your ingredients safe?
 Absolutely! QUARXERY places great emphasis on product safety. All our products undergo rigorous skin irritation and allergy testing and have passed national cosmetic registration. The core ingredients we use are sourced from globally renowned suppliers, such as international giants like Symrise and Xinting, ensuring high-quality and safe ingredients. Our 6DoF research and development system thoroughly considers safety from the ingredient selection stage, giving you peace of mind.
5. How to choose the right product for me?
If you're unsure which product is best for you, feel free to contact us via the following methods:
• Online Customer Service: Chat window at the bottom right corner of the website
• Email: 13416258471@163.com
• Phone: +88 13416258471
Our professional skincare consultants will provide personalized recommendations based on your skin type, concerns, and needs.
6. Is your product suitable for sensitive skin?
Our products have fully considered the needs of sensitive skin during the R&D process. For instance, our Bamboo Extract Blackhead Remover Trio is specially infused with soothing ingredients like centella asiatica and aloe vera to ensure efficacy while minimizing irritation. However, since individual sensitivities vary, we recommend performing a patch test behind the ear or on the inner wrist before using any new product, and only apply it to the entire face after confirming no discomfort.