Return Policy

Return period
We offer a 30-day return policy. This means that you have 30 days from the date of receiving the goods to apply for a return. 
Return Policy
If you wish to return the goods, the following conditions must be met:
• The goods must be unopened or unused;
• The packaging must be intact and all labels must be present;
• A receipt or purchase voucher must be provided;
• The goods must be within the warranty period. 
Please note that as skincare products are personal care items, opened or used products will not be accepted for return. This is to ensure the safety and hygiene of the products. 
Return Process
1. Contact our customer service team at 13416258471@163.com and inform them of your intention to return and your order details;
2. After the customer service confirms the return request, we will send you the return address;
3. Please pack the goods properly and send them back. It is recommended to use a trackable delivery service;
4. After receiving the returned goods and checking to confirm that they meet the return conditions, we will process the refund for you. 
Goods returned without prior application for return will not be accepted. 
Refund
The refund will be processed within 5-7 working days after we receive and inspect your returned goods. The funds will be refunded to your original payment account. Please note that it may take an additional 3-5 working days for your bank or credit card company to process the refund. 
Freight cost
• Returns caused by personal reasons (such as disliking or not being suitable) will involve the buyer's own return shipping costs;
• Returns due to product quality issues or incorrect shipment will have the shipping costs covered by us. 
Exchange
The fastest way to exchange items is as follows: First, return the goods you already have. Once the return is accepted, purchase new items separately. If you need an urgent exchange, please contact our customer service team. We will do our best to coordinate for you. 
Damaged and defective products
Please inspect the goods immediately after receiving the order. If the goods are defective, damaged or you receive the wrong items, please contact us immediately (preferably within 48 hours after receiving the goods). We will assess the problem as soon as possible and solve it for you. Please provide photos or videos of the goods as proof of the problem. 
Non-returnable items
The following types of products are non-returnable:
• Unsealed or used skin care products;
• Special-priced items (unless there is a quality issue);
• Gift cards;
• Customized products;
• Products that are close to their expiration date or have already expired. 
If you have any questions regarding returns, you can contact us at 13416258471@163.com at any time.